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SHIPPING & RETURNS

SHIPPING POLICY

At Kachew, we aim to get your fresh, raw whole cashews to you as quickly as possible.

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1. Processing & Delivery Timelines

  • Dispatch: Orders are processed and dispatched within 24–48 business hours (excluding Sundays and holidays).

  • Delivery: Once shipped, delivery takes 2 to 4 business days for Metro cities and 4 to 7 business days for the rest of India.

 

2. Tracking

     Once dispatched, you will receive a tracking link via email/SMS to follow your

     order in real time.

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3. Shipping Charges

     If applicable, Shipping fees are calculated at checkout.

RETURN POLICY

1. No Returns or Exchanges

     All sales are final. We do not offer returns, replacements, or exchanges under

     general circumstances once an order has been delivered.

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2. Exception: Damaged Packaging

     We only process refunds for items that arrive physically damaged (i.e., product

     pouches that are torn open or ruptured during transit).

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3. Mandatory Package Opening Video Requirement

     To be eligible for a refund, you must provide a continuous, unedited package

     opening video.

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     To ensure your claim is valid, the video must strictly adhere to the following

     conditions:

  • Unbroken Seal: The video must clearly show the unopened outer box/courier bag with the shipping label fully visible before opening.

  • Single Uncut Recording: The video must be recorded in one continuous shot without any cuts, pauses, or edits.

  • Clear Damage Demonstration: The footage must clearly show the package being opened and explicitly display the damaged, torn, or ruptured product pouch inside.

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     Claims submitted without a clear package opening video, or with an edited

     video, will not be accepted.

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4. Refund Process

  • Inspection: Once you submit your video proof to our customer support team, our team will review the claim within 24–48 hours.

  • Approved Refunds: If approved, refunds are processed strictly in the form of Store Credit to your account/registered phone number for future purchases.

  • We do not issue cash refunds or bank transfers for damaged goods.

 

5. How to Submit a Claim

     If your parcel arrives with torn or damaged inner pouches, please email 

     care@ka-chew.com within 24 hours of delivery with your order number and the unedited unboxing video attached.

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